Travel, tourism and hospitality jobs

Position: Guest Reservations and Support Coordinator
Company: Maple Leaf Adventures
Location: Downtown Victoria BC

Are you a highly organized office superstar with exceptional interpersonal and communication skills? Do you love BC coast nature and want to work for an organization with a cool mission and regenerative vision? Maple Leaf Adventures, located in Victoria BC, is hiring a Guest Reservations and Support Coordinator to facilitate guest bookings, pre-trip forms and support. ​​This is a full-time, temporary position covering maternity leave, expected to run from April 2026 to April 2027.

At Maple Leaf Adventures, we believe that people protect what they love. We are an eco-expedition cruise company that works with others to develop a strong, conservation-based travel industry on our coast. We’re committed to fostering a deep understanding of our home, its ecology and its people, one guest at a time, through creating exceptional experiences. If you share our values, we’d love to hear from you!

Who You Are

You are a warm and thoughtful person with good interpersonal skills and appreciation of good customer service. Your oral and written communication skills are excellent, as is your ability to understand what people want. Detail oriented, you love accuracy and pride yourself on being thorough and analytical in your work. You drive to task completion, with strong time management skills and the ability to balance multiple priorities at once. Ideally, you have an understanding and passion for the BC coast and a commitment to green values.

What You’ll Be Doing

The Guest Reservations and Support Coordinator is responsible for facilitating guest bookings, coordinating the completion of all pre-trip forms, pre- and post-trip communications, and related organizational systems.

Duties include, but aren’t limited to:

• Liaising with current and prospective guests to answer inquiries, help guests choose trips, take bookings and payments, and provide trip information
• Tracking, reporting and following up on guest pre-trip forms, ensuring all are completed within the prescribed time frame
• Sending post-trip and other standardized emails to guests
• Creating and maintaining organizational systems related to the position, including filing, tracking of data and creating reports, and liaising with other departments as required
• Coordinating small projects related to sales and marketing as required
• Limited reception duties, including the primary role in answering phone, receiving deliveries, and greeting infrequent walk-ins, and care for office environment

Qualifications

• Minimum of 2 years related experience, including administrative tasks (office work) and customer service or instructional writing
• Intermediate ability with Microsoft Excel, Word, or similar

Preference may be given to candidates with:

• Post-secondary education
• Tourism industry experience
• Knowledge and travel experience of the BC coast geography outside of Vancouver and Victoria
• Knowledge of the natural systems and wildlife of the BC or southeast Alaska coast
• Understanding of green business values and demonstrated personal commitment to green values
• Experience using databases

Compensation

The wage for this position is $26 per hour.

This position may be eligible for discretionary bonuses in strong-performing years.

Three weeks of paid vacation per year, accrued and available for use throughout the contract period. ​ ​

Benefits Include

This position is eligible for the employee health and dental benefits plan, and pro deals (discounts) for quality outdoor clothing and gear.

Other details

This is a full-time job Monday to Friday, based in our downtown Victoria office.

There may be the occasional sales event in the year where you will be asked if you can work outside normal hours (with normal hours adjusted to compensate).

How to Apply

Please submit a cover letter outlining your experience and why you want to work with us, along with your resume in PDF format via Indeed or to karen@evolutionhrservices.com . Please do not deliver your application to the Maple Leaf Adventure offices in person or call about it; only digital applications will be considered. Please mention you saw this at GoodWork.ca.

If you require an accommodation for any part of the recruitment process, please let us know at karen@evolutionhrservices.com

Job Types: Full-time, Fixed term contract

Contract length: 12 months