Job Opportunity

Position: School Program and Group Tour Booker
Organization: Royal Botanical Gardens
Location: Burlington / Hamilton area, Dundas, Ontario

Royal Botanical Gardens (RBG) is seeking a detail-oriented and customer-focused individual to join our team as the School Program and Group Tour Booker on a 12-month contract.

This role is responsible for managing all communications and logistics related to school program registrations, group tour bookings, and photography permits. You will play a key role in ensuring a smooth and welcoming experience for educators, group organizers, and photographers.

Key Responsibilities

• Manage inquiries and registrations using internal databases and systems for school programs, group tours, and photography permits.
• Serve as the primary point of contact for customers, providing professional and courteous support throughout the booking and payment process.
• Prepare invoices, process payments, and ensure accurate financial reconciliation.
• Attend scheduling meetings to coordinate bookings and resolve potential conflicts.
• Maintain records of program offerings, staff availability, and volunteer coordination.
• Track attendance and compile reports to support program evaluation and planning.
• Greet groups and support program staff to ensure a positive visitor experience.

Knowledge:

• Familiarity with the Ontario school curriculum and informal learning environments.
• Understanding of customer service best practices and conflict resolution.
• Experience with credit card processing and basic accounting procedures.
• Awareness of safety protocols for school groups and public visitors.
• Knowledge of contract issuance and deliverables related to group tours and permits.

Skills:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to build relationships and collaborate with internal teams and external stakeholders.
• Critical thinking and problem-solving skills.
• Proficiency in registration platforms, scheduling tools, Microsoft Office Suite, and digital communication systems.

Why Work at RBG?
Join a passionate team dedicated to education, conservation, and community engagement. At RBG, you’ll contribute to meaningful experiences for thousands of visitors each year while working in a beautiful natural setting.

How to Apply

Interested candidates should submit their resume and a cover letter to https://www.rbg.ca/careers by August 23, 2025, as a single PDF file using the following naming convention: First Name Last Name – Booker

At RBG, we celebrate diversity, innovation, and integrity. We are committed to creating an inclusive workplace that reflects the communities we serve. We are committed to fairness, accessibility, and diversity in employment. Accommodations are available under the Accessibility for Ontarians with Disabilities Act upon request.

We utilize Artificial Intelligence (AI) to enhance our recruitment process, ensuring efficiency and fairness. AI helps us review applications consistently, match skills to job requirements, and streamline communication. However, all hiring decisions remain under human oversight to uphold our commitment to equity, inclusion, and diversity. If you have any questions about AI in our hiring process, please contact hr@rbg.ca .

We thank all applicants for their interest in the position but only those selected for an interview will be contacted.

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