JOB POSTING

Position: Guest Services Agent
Organization: Cabot Shores Wilderness Resort and Retreat
Location: Indian Brook, Cape Breton Island, Nova Scotia

Location: near Englishtown/Indian Brook, Cape Breton Island, Nova Scotia
Housing: Staff Rental Housing and access to a kitchen are available onsite.

Cabot Shores is a Wilderness Resort & Retreat Centre that offers lodgings, food, outdoor & cultural adventures, wellness services, meeting & conference facilities and various types of retreats in an eco-friendly environment.

Job Role and Responsibilities:

● Receive booking requests and interact with them during stay, including dealing with expectations, conflict and questions on Cape Breton
● Process reservations
● Check-in guests and inform them of covid-19 guidelines, location of their lodging, Bistro and amenities...
● Check out guests
● Be part of team with marketing, housekeeping, maintenance and other departments to ensure excellent customer service
● Be conversant in digital work and computers, so can send/receive emails, check websites and social media, as well as being good communicator in person, on phone and digitally.
● These messages are conveyed via cabotshores.com, social media, the press, video, Destination Cape Breton and other tourism and cultural groups.

Essential Qualifications: 

● Excellent communication skills and outgoing personality
● Participate in a fun and dynamic team environment
● Enjoy working as part of a team
● Ability to work under pressure, multi-task, prioritise tasks and take initiative
● Pay attention to detail and fully complete tasks
● Enjoy being in a rural area of Cape Breton
● Knowledge of local Cape Breton Island cultural events and outdoor activities

General information:

• The applicant must be a Canadian Citizen, Permanent Resident, International Student or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
• Flexible schedule with split shift 
• Staff Rental Housing and access to a kitchen are available onsite.

To Apply:

Submit your cover letter, resume and references to
barbara@cabotshores.com

Please indicate you saw this posting at GoodWork.ca.