Customer Service, Communications, Administration

Job Position: Office Assistant – 1 year contract
Organization: Bruce Trail Conservancy (BTC)
Location: 55 Head St, Suite 101, Dundas ON

Salary Range: $45,000 to $50,000
Targeted Start Date: January 5, 2025
Contract: 12 months
Hours: Full-Time Monday to Friday 8:30 to 4:30pm in office

The Bruce Trail Conservancy is seeking an outgoing, organized individual who has great customer service skills. The Bruce Trail Conservancy offers a collegial work environment where creativity, initiative, personal commitment to excellence and the spirit of teamwork are highly valued.

Reporting to the Manager of Communications, this position is responsible for providing excellent customer service at our front desk, inputting data into our Raiser’s Edge database, processing membership, donation and product orders and shipping packages in a timely manner. Reception is our first point of contact with new members, donors, volunteers and customers and as such plays a key role in work of the Bruce Trail Conservancy.

Responsibilities:

• Greet visitors to the BTC Head office, answer phones and respond to inquiries in a timely, friendly, knowledgeable and professional manner
• Assist in maintaining the Bruce Trail Store, replenishing our store display and organizing stock

• Prepare and distribute information packages to potential and new members
• Ship product and membership packages
• This position will require use our fundraising/membership database – Raiser’s Edge

Qualifications/ Skills Required:

• Excellent customer service and communication skills
• Good organizational skills and ability to work in an open-plan office environment
• High familiarity with MS Office products
• Experience working with Raiser’s Edge would be an asset
• Experience working in an online retail environment would be an asset
• Writing skills and an interest in communications would be an asset
• Some knowledge of the Bruce Trail

To apply, please submit your resume and cover letter with your salary expectations to Human Resources hr@brucetrail.org by 4pm on Friday November 21st attention – Jackie Randle.

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