Sustainable waste management, Recycling

Position: Customer Service Representative
Organization: Recycling Alternative
Location: fully on-site at the company's office near downtown Vancouver BC

About Recycling Alternative

Recycling Alternative is a Social Purpose business, passionate about reducing waste in our community and committed to ‘Transforming Our Wasteful Ways’. We work with our clients and customers to manage & reduce their waste through best practices program design, innovation, information, education, engagement, including service delivery excellence.

Customer Service Representative

Recycling Alternative (RA) provides recycling collection in Vancouver and the surrounding areas. This position will sit at the nexus of customer service and logistics, ensuring the operations respond to the service needs of the customers, and the operations team has all the required details to successfully service sites.

This role works closely with other Customer Service Representatives and Account Managers within the customer service team, as well as Dispatchers and Operations staff. This role reports to the Lead Account Manager.

As a Customer Service Representative, you'll often be the first voice a business or resident hears from Recycling Alternative — making you a key part of how we turn our mission of Transforming Our Wasteful Ways into a daily reality across the Lower Mainland.

Tasks:

• Respond to customer inquiries on service schedules, new service inquiries, general recycling questions, and other inquiries via phone and email.
• Support the operations team in resolving issues reported by drivers
• Supporting education and engagement sessions and the sales team
• Support accounting team in monthly billing cycle
• Data entry as required

Knowledge & Skills:

• Proficient computer & equipment skills
• Software experience: Google Suite; experience with CRMs preferred
• Customer service skills — confident speaking on the phone, in person, and over email
• Good understanding of data entry requirements and tasks
• Interest in recycling and sustainable waste management an asset
• Driving licence preferred but not required

Soft Skills:

• Creative problem-solving and Independent thinking
• Proactive & enthusiastic working style
• Professionalism, courteousness and strong service-based values
• Team player with a positive, collaborative attitude
• Highly effective and clear communicator
• Detail-oriented

Working Conditions

• The position is permanent, full time 40 hours per week.
• Hourly rate of $23.00
• Work location is the RA office at 457 Industrial Ave, Vancouver
• Work is primarily office-based, but may involve some customer visits out of the office

Benefits:

• Casual dress
• Company events
• Health benefits after 6 months
• Transit subsidy available after 3 month probation period / or Bike to work benefit

To apply for this position, please send your resume along with a cover letter addressing why you would be a good fit for the position to jeff@recyclingalternative.com

Please mention you saw this at GoodWork.ca.