Fundraising, donor engagement and stewardship

Position: Philanthropy Coordinator
Organization: Ocean Wise
Location: Vancouver, BC

We need the ocean. The ocean needs us.

Role Summary

As the Coordinator, Philanthropy, you will support the Philanthropy team in coordinating direct response initiatives, targeting new, current and lapsed donors including direct solicitation, third party events, stewardship, and event support. Reporting to the Manager, Donor Relations & Engagement, this role is key in supporting our direct response program, 3rd party events, and advancing Ocean Wise’s objectives.

Who You Are

You are a relationship-focused and detail-oriented fundraising professional with a passion for donor engagement and stewardship. You thrive in a collaborative, fast-paced environment, bringing strong communication, organizational, and customer service skills to support annual giving initiatives, donor experiences, and data integrity.

What You Will Be Doing

Donor Cultivation, Stewardship & Recognition to Grow the Direct Response Program

• Supporting the plan for annual giving campaigns that utilizes direct solicitation, email, social media, and phone calls to grow the number of donors and amount of financial support.
• Supporting and implementing stewardship activities through tailored correspondence, reports, and updates in relation to campaigns such as welcome series, thank you calls/emails, Ocean Wise event follow-up and holiday salutations.
• Assisting with building and editing lists for email communications, direct mailings and telemarketing (segmenting lists of prospective, current, and lapsed donors).
• Assisting with the monthly giving program including supporting the maintenance of stewardship and cultivation activities.

• Coordinating the Peer-to-Peer and Third-Party Event Program strategies and procedures.
• Assisting in the maintenance and stewardship of third-party fundraising systems, such as Charitable Impact, Benevity, and Canada Helps.
• Responding to donor incoming phone and email inquiries.
• Assisting in organizing donor engagement activities including new donor thank you calls and follow up with lapsed monthly donors.
• Supporting the segmentation work and planning for the mid-level program.

Administrative Support

• Supporting the Database Manager with updating the donor database (Salesforce), as required, and acting as the main resource for gift processing/data entry.
• Creating and updating donation forms in our online giving platform in coordination with the Manager, Donor Relations & Engagement and Database Manager
• Preparing and sending acknowledgement letters and tax receipts in coordination with the Database Manager.
• Providing administrative support for the annual giving team, including updating donor communications in the database.
• Developing procedural documents for general inquiries, processes, and the database system requirements.
• Other duties as required to support the overall objectives of the philanthropy team and the broader organizational goals.

What You Bring

• Demonstrated experience in annual giving/direct response fundraising, not-for-profit
• Bachelor's degree in a relevant field (such as nonprofit management, public administration, marketing or communication or business administration) or an acceptable combination of education, training and experience.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to work with teams and independently.

• Experience working with a diverse array of stakeholders.
• Ability to manage multiple priorities, tasks, and relationships in a fast-paced and collaborative environment.
• Strong customer-service orientation.
• Proficient in Microsoft Office suite of products, Salesforce, Fundraise Up or similar databases.
• Proficiency in digital communication tools (Marketing Cloud preferred).
• Ability to demonstrate a high level of professionalism.
• Ability to respond positively to frequent change.
• Ability to work with and maintain a high degree of confidentiality.
• Interest in becoming an impactful fundraising professional.
• Assets include:
  • Experience working in conservation.

How You Will Be Measured

• Ability to support Salesforce database clean up – record merging and accurate data entry
• Ability to support Peer-to-Peer events and grow the third-party portfolio
• Ability to support stewardship efforts for the annual program, including thank you calls/emails
• Ability work according to Ocean Wise’s values of Knowledge, Integrity, Extreme Collaboration, Impact, Optimism

What We Offer

This full-time, benefits-eligible position offers:

• A hybrid working environment, three (3) days in person at our beautiful Vancouver office and the option to work remotely the remaining two (2) days per week
• A base salary, $53,100 – 59,000, in line with market data for not-for-profit organizations
• Benefits coverage on a premium cost-shared basis, including
  • Extended health and dental coverage
  • Vision coverage
  • $300 Health spending account
  • Group term and supplemental life insurance
  • Short-term disability
  • Long-term disability
  • RRSP matching of up to 6% after one year of service

• 15 paid vacation days to start
• 10 paid sick days
• 2 wellness days
• 12 paid Statutory and General Holidays each calendar year
• An annual all-staff retreat to allow in-person connections and team building
• Professional development opportunities
• The opportunity to be part of a team that’s helping to save the ocean!

Where and How You’ll Work

This is a hybrid position with the expectation of working in person three (3) days per week from our headquarters in Vancouver and the opportunity to work remotely the remaining two (2) days per week. The standard work week for this role is 37.5 hours, Monday through Friday, with rare exceptions for some evening or weekend work.

Who We Are

Ocean Wise is a global conversation organization on a mission to build communities that take meaningful action to protect and restore our ocean. Learn more about us at ocean.org.

Inclusion and Diversity

At Ocean Wise, we believe that a welcoming and diverse workplace fosters the inclusion of voices that have been historically underrepresented. We encourage applications from individuals belonging to equity-deserving groups and will work with applicants requesting accommodations at any stage of the hiring process. We value human connection and fairness in our recruitment process. We do not use AI, algorithms, or automated tools to screen or evaluate candidates. All applications are reviewed by our hiring team to ensure each candidate is considered thoughtfully and equitably.

How to Apply

Apply here: Ocean.org/careers 

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