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VOLUNTEER POSITIONS

THE CANADIAN RED CROSS SOCIETY
VOLUNTEER JOB DESCRIPTIONS

5 positions: Various Disaster Management Volunteer Positions
Organization: Canadian Red Cross
Location: various locations across Canada


Position #1: 

JOB TITLE: Personal Disaster Assistance (PDA) Responder (Volunteer)
DEPARTMENT/SERVICE: Disaster Management
LOCATION: Various across Canada
IMMEDIATE SUPERVISOR: PDA Supervisor

JOB SUMMARY

The Personal Disaster Assistance Team is activated to respond and provide assistance for up to the first 72 hours following a disaster. The incumbent of this position is responsible for conducting a needs assessment to determine the needs of the clients. The PDA responder will provide, as appropriate to agreements with the local authorities, ESS services for relief, referral services and direct assistance for recovery, as well as, works with the PDA Supervisor to plan and organize ongoing preparedness activities. They may be asked to deliver services during a large-scale emergency response in their community.

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. Disaster Response Activities:

  • Conduct client needs assessment to determine immediate, short and long-term needs of clients;
  • Provide appropriate services based on the Technical Standards and the National Disaster Assistance Guidelines;
  • Provide referrals to partner agencies and other community based groups;
  • Communicate and report on progress, as appropriate, to the PDA Supervisor;
  • Provide comfort to clients;
  • Complete necessary paperwork (i.e. Goods and Services Vouchers, Client Needs Assessment and others as appropriate);
  • Communicate complex cases to PDA Supervisor for provision of appropriate case management services;
  • Participate in operational debriefings and provide suggestions for improvement.

Responsibility 2. _Preparedness Activities Activities:

  • Actively engage in team preparedness activities including emergency planning and kit preparedness;
  • Attend meetings as required;
  • Support PDA Supervisor in materials/inventory management;
  • Support with supplier agreements, as appropriate;
  • Support the PDA Supervisor in planning and organizing services.

Contributes to a healthy and safe working environment. Performs other duties, as required.

QUALIFICATIONS

The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

  • This position requires a satisfactory Canadian criminal record reference check.
  • This position requires a satisfactory vulnerable sector check
  • Valid driver's license is required if driving for society business; clear drivers’ abstract (3 years) required if using Red Cross vehicles; access to transportation is preferred

EDUCATION AND EXPERIENCE

  • Completion of High School Diploma and/or equivalent experience;
  • Experience in an emergency environment is an asset.

KNOWLEDGE

  • Understanding of Red Cross role in disaster response, relief and recovery, an asset
  • Computer literacy is an asset

SKILLS AND ABILITIES

  • Language requirements vary – responders must be able to deliver services as appropriate
  • Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
  • Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
  • Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
  • Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
  • Dependable - Timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
  • Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively

WORKING CONDITIONS

  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These environments have the potential to affect the overall wellbeing of the responders on site.
  • The incumbent may need to stand for several hours.
  • The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
  • Ability to be on-call when scheduled, as required.

HOW TO APPLY:

Please apply by sending an email to vmb@redcross.ca . For inquiries, please call 204-982-7634; For more information, please visit: https://www.redcross.ca/in-your-community/manitoba/manitoba-volunteer-opportunities


Position #2: 

JOB TITLE: Personal Disaster Assistance (PDA) Supervisor (Volunteer)
DEPARTMENT/SERVICE: Disaster Management
LOCATION: Various across Canada
IMMEDIATE SUPERVISOR: Employee/Volunteer designated by the CRC

JOB SUMMARY

The Personal Disaster Assistance Team is activated to respond and provide assistance for up to the first 72 hours following a disaster. The PDA supervisor will supervise a team of PDA responders at the local level. The PDA Supervisor will provide, as appropriate, direct aid assessment for delivery of ESS services for relief, referral services, and/or recovery assistance, as well as, be responsible for planning and organizing ongoing preparedness activities. They may be asked to deliver services during a large-scale emergency. The PDA Supervisor maybe asked to represent Disaster Management on cross-functional working groups.

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. Disaster Response Activities:

  • Assess and determine the scope of impact and the necessary resources needed to address the needs (i.e. one time assistance or complex support) and report back to the designated point of contact;
  • Conduct client needs assessment to determine immediate, short and long-term needs of clients;
  • Provide referrals to partner agencies and other community based groups;
  • Liaise with the fire protection services or other local authorities, as appropriate;
  • Ensure compliance and provide ongoing feedback to PDA Responders during a response based on the Technical Standards and the National Disaster Assistance Guidelines;
  • Facilitate operational briefings and debriefings during a response;
  • Communicate, report on progress and evaluate the provision of the services, as appropriate to the designated point of contact;
  • Provide timely formal and informal performance feedback to volunteers that report directly to the PDA Supervisor;
  • Complete necessary paperwork (i.e. Goods and Services Vouchers, Client Needs Assessment for and Response Report).

Responsibility 2. Preparedness Activities Activities:

  • Participate in the recruitment of PDA team members;
  • Participate in PDA team member orientation & scheduling of training;
  • Coordinate team member availability and the team’s on-call schedule;
  • Ensure that supplier agreements are completed and updated annually;
  • Ensure response supplies are properly stocked and available;
  • Prepare and facilitate regular team meetings;
  • Develop and update the response plan;
  • Promote and ensure compliance with Red Cross directives and Technical Standards;
  • Ensure availability of team members for responding 24 hours a day;
  • Manage response equipment.
  • Contributes to a healthy and safe working environment.
  • Performs other duties, as required.

QUALIFICATIONS

The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

  • This position requires a satisfactory Canadian criminal record reference check.
  • This position requires a satisfactory vulnerable sector check
  • Valid driver's license is required if driving for society business; clear drivers’ abstract (3 years) required if using Red Cross vehicles; access to transportation is mandatory

EDUCATION AND EXPERIENCE

  • Completion of High School Diploma or an equivalent experience;
  • Experience in managing a team (i.e. work team or as a coach);
  • Experience in Red Cross , Disaster Management or working in an emergency environment, an asset

KNOWLEDGE

  • Understanding of Red Cross role in disaster response, relief and recovery, an asset
  • Computer literacy is an asset

SKILLS AND ABILITIES

  • Language requirements vary – responders must be able to deliver services as appropriate
  • Customer Service Skills - provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
  • Leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
  • Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
  • Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
  • Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
  • Dependable - Timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
  • Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability

WORKING CONDITIONS

  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These environments have the potential to affect the overall wellbeing of the responders on site.
  • The incumbent may need to stand for several hours.
  • The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
  • Ability to be on-call when scheduled, as required.

HOW TO APPLY:

Please apply by sending an email to vmb@redcross.ca . For inquiries, please call 204-982-7634; For more information, please visit: https://www.redcross.ca/in-your-community/manitoba/manitoba-volunteer-opportunities


Position #3: 

JOB TITLE: Emergency Response Team (ERT) Responder (Volunteer)
DEPARTMENT/SERVICE: Disaster Management
LOCATION: Various across Canada
TITLE OF IMMEDIATE SUPERVISOR: Supervisor of Service (ERT)

JOB SUMMARY

The Emergency Response Team is activated for responses that exceed PDA capacity. The incumbent of this position will be assigned to deliver a specific service on site during a response, however, must know how to deliver all services at the ERT level. During non-response times, the ERT Responder may resume duties as a PDA Responder.

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. _Disaster Response Activities:

  • Assist in the set up, running and/or closing of a service within a reception centre, shelter or other site as directed by the ERT Supervisor;
  • Conduct client needs assessment to determine immediate, short and long-term needs of clients, as appropriate;
  • Provide appropriate services as assigned, based on the Technical Standards and the National Disaster Assistance Guidelines;
  • Communicate and report on progress, as appropriate, to the ERT Supervisor;
  • Provide comfort to clients;
  • Provide referrals to partner agencies and other community based groups;
  • Complete necessary paperwork (i.e. Goods and Services Vouchers, Registration & Inquiry cards, daily statistics, activity logs etc.);
  • Participate in the debriefing and review of the delivery of the assigned services.

Responsibility 2. _Preparedness Activities Activities:

  • Actively engage in team preparedness activities including emergency planning and kit preparedness;
  • Attend meetings as required;
  • Support ERT Supervisor in materials/inventory management, as needed;
  • Support with supplier agreements, as appropriate;
  • Support the ERT Supervisor in planning and organizing services
  • Contributes to a healthy and safe working environment
  • Performs other duties, as required

QUALIFICATIONS

The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

  • This position requires a satisfactory Canadian criminal record reference check.
  • This position requires a satisfactory vulnerable sector check

EDUCATION AND EXPERIENCE

  • Completion of High School Diploma or equivalent experience;
  • Experience in an emergency environment, an asset.

KNOWLEDGE

  • Understanding of Red Cross role in disaster response, relief and recovery, an asset
  • Computer literacy is an asset

SKILLS AND ABILITIES

  • Language requirements vary – responders must be able to deliver services as appropriate
  • Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
  • Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
  • Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
  • Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
  • Dependable - Timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
  • Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively

WORKING CONDITIONS

  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
  • Potential for basic or hardship living conditions/accommodations
  • The incumbent may need to stand for several hours.
  • The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
  • Ability to be on-call when scheduled, as required.
  • Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).

HOW TO APPLY:

Please apply by sending an email to vmb@redcross.ca . For inquiries, please call 204-982-7634; For more information, please visit: https://www.redcross.ca/in-your-community/manitoba/manitoba-volunteer-opportunities


Position #4: 

JOB TITLE: Emergency Response Team (ERT) Supervisor (Volunteer)
DEPARTMENT/SERVICE: Disaster Management
LOCATION: Various across Canada
IMMEDIATE SUPERVISOR: ERT Site Manager

JOB SUMMARY

The Emergency Response Team is activated for responses that exceeds PDA capactiy. The ERT supervisor may supervise a team of ERT responders at the local level. The ERT Supervisor will organize and set up and manage a specific service during a response. The incumbent of this position supervises the work of the responders placed under their responsibility. Reporting to the Site Manager, they are involved in the team’s planning and organizing the delivery of a service as assigned. There may be several services on the site.

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. Disaster Response

Activities:

  • Ensure compliance and provide ongoing feedback to ERT Responders during a response on compliance to the Technical Standards and the National Disaster Assistance Guidelines;
  • Assess resource requirements including HR and Logistics, ensuring the needs are highlighted to the ERT Site Manager and the appropriate support service supervisor if one is appointed;
  • Conduct client needs assessment to determine immediate, short and long-term needs of clients;
  • Organize and supervise the delivery of services as assigned;
  • Facilitate operational briefings and debriefings during a response;
  • Provide timely formal and informal performance feedback to volunteers that report directly to the ERT Supervisor;
  • Participate in operational debriefings and provide suggestions for improvement;
  • Participate in site coordination meetings with other supervisors, as well as debriefings with the site manager, as appropriate;
  • Manage inventory of emergency stock, ensuring adequate stock when opening site, maintaining appropriate level of stock during response and completing a close of operation inventory/ reconciliation;
  • Coordinate with enabling services on set-up of the service;
  • Review schedule of volunteers to confirm adequate personnel is assigned at all times for the service;
  • Supervise volunteers to deliver the service assigned;
  • Maintain logs, statistics and financial documentation for use of service, as required;
  • Communicate, report on progress and evaluate the provision of the services, as appropriate to the Site Manager;
  • Make recommendations to improve service after an evaluation;
  • Complete necessary paperwork (i.e. Goods and Services Vouchers, Client Needs Assessment for and Response Report).

Responsibility 2. Preparedness Activities Activities:

  • Participate in the recruitment of ERT Responders;
  • Participate in ERT team member orientation & scheduling of training;
  • Contribute to the completion and updating of supplier agreements, as needed;
  • Contribute to ensuring response supplies are properly stocked and available;
  • Contribute to and update the response plan including site planning and shelter surveys;
  • Promote and ensure compliance with Red Cross directives and Technical Standards;
  • Manage response equipment

Contributes to a healthy and safe working environment. Performs other duties, as required.

QUALIFICATIONS

The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

  • This position requires a satisfactory Canadian criminal record reference check.
  • This position requires a satisfactory vulnerable sector check

EDUCATION AND EXPERIENCE

  • Completion of College Diploma and/or an equivalent experience;
  • Minimum 1-3 years experience supervising a team;
  • Experience as ERT Responder or PDA Supervisor is an asset;

KNOWLEDGE

  • Understanding of Red Cross role in disaster response, relief and recovery, an asset
  • Computer literacy, an asset

SKILLS AND ABILITIES

  • Language requirements vary – responders must be able to deliver services as appropriate
  • Customer Service Skills - provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
  • Leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
  • Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
  • Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
  • Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
  • Dependable - Timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
  • Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability

WORKING CONDITIONS

  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
  • Potential for basic or hardship living conditions/accommodations
  • The incumbent may need to stand for several hours.
  • The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
  • Ability to be on-call when scheduled, as required.
  • Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).

HOW TO APPLY:

Please apply by sending an email to vmb@redcross.ca . For inquiries, please call 204-982-7634; For more information, please visit: https://www.redcross.ca/in-your-community/manitoba/manitoba-volunteer-opportunities


Position #5:

JOB TITLE: Emergency Response Team (ERT) Site Manager (Volunteer)
DEPARTMENT/SERVICE: Disaster Management
LOCATION: Various across Canada
IMMEDIATE SUPERVISOR: Operations Manager or Employee designated by the CRC

JOB SUMMARY

The incumbent of this position supervises and coordinates the work of the entire site, which may involve several services. The sites could include a reception and information centre, emergency shelter service and provision of the ESS. Reporting into the designated point of contact or Operations Manager (depending on operation), they oversee the team’s planning and organizing, as well as overall quality of the services delivered on site.

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. Management Responsibilities

Activities:

  • Lead the ERT Supervisor team, providing direction and coordination for the day to day management of site activities;
  • Oversee the delivery of all services on site;
  • Brief and debrief ERT supervisors;
  • Lead coordination meetings with ERT supervisors;
  • Ensure compliance and provide ongoing feedback to ERT Supervisors during a response based on the Technical Standards and the National Disaster Assistance Guidelines
  • Provide timely formal and informal performance feedback to volunteers that report directly to the Site Manager
  • Develop a site service delivery plan
  • Assume overall responsibility for the financial management, logistics and HR management of the site, as required;
  • Liaise and coordinate with other agencies providing services on site;
  • Ensure services are addressing assessed immediate, short and long-term client needs.

Responsibility 2 – Health, Safety and Security Management

Activities:

  • Assume ultimate responsibility for the security, health and safety of the personnel and clients;
  • Elaborate and regularly review the site security plans, in close collaboration with the Operations Manager or the site managers designated supervisor and the ERT Supervisors as per Red Cross Technical Standards;
  • Ensure that safety guidelines and procedures are in place and well understood and abided by all responders;

Responsibility 3 - Planning, Monitoring, Evaluation and Reporting

Activities:

  • Ongoing assessment and analysis of data including shelter population, demographics, potential area of conflict, etc.
  • Monitor the Operations site capacity/needs and quality according to the changing context of the operation (material, financial and human resources), in collaboration with the Operations Manager or the site manager’s designated supervisor and overall team as appropriate, based on scale of operations;
  • Report regularly on site activities, statistics and issues according to Technical Standards;
  • Evaluate the quality of delivery of services to people affected by a disaster and the efficiency of the ERT Supervisors after a response;
  • Make recommendations on transition, handover and early recovery strategies;
  • Participate in the operational debriefing;
  • Ensure appropriate close of business and operations, as appropriate.

Responsibility 4 - Communication and Representation

Activities:

  • Establish and maintain regular communications with the local authorities and relevant stakeholders;
  • May work closely with the CRC designated personnel regarding community engagement activities;
  • Represent or ensure appropriate representation of the CRC in coordination meetings, as appropriate;
  • Represent the CRC with media and other organizations, if required;

Contributes to a healthy and safe working environment. Performs other duties, as required.

QUALIFICATIONS

The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused

  • This position requires a satisfactory Canadian criminal record reference check.
  • This position requires a satisfactory vulnerable sector check

EDUCATION AND EXPERIENCE

  • Completion of College Diploma in a relevant field and/or equivalent experience;
  • Minimum 1-3 years experience supervising a team;
  • Minimum experience of one response operations in a leadership role (example- ERT Supervisor);

KNOWLEDGE

  • Understanding of Red Cross role in disaster response, relief and recovery
  • Computer literacy, mandatory

SKILLS AND ABILITIES

  • Language requirements vary – responders must be able to deliver services as appropriate
  • Leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
  • Project Management Skills including budget - developing project charters, planning, scheduling, supply management, risk assessment, budgeting, change management, and project control
  • Conflict Resolution Skills - active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions
  • Communication skills - media interviews, clear, concise, confident, ability to influence others
  • Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
  • Ability to work well within a team - share information, respectful, approachable, build strong relationships within team
  • Remains calm during a crisis - Don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability

WORKING CONDITIONS

  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
  • Potential for basic or hardship living conditions/accommodations
  • The incumbent may need to stand for several hours.
  • The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
  • Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
  • Ability to be on-call when scheduled, as required.
  • Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).

HOW TO APPLY:

Please apply by sending an email to vmb@redcross.ca . For inquiries, please call 204-982-7634; For more information, please visit: https://www.redcross.ca/in-your-community/manitoba/manitoba-volunteer-opportunities

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Current status: Open/apply now.   Date posted: Jun 28 2019    ID: 54035