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PRINCE RUPERT JOBS

Role: Manager of Operations & Customer Experience
Company:
Teem Fish Monitoring Inc.
Location: Prince Rupert, BC

Start-Date: October 2019

Length of Contract: 2 years with potential for renewal, FTE

Salary: TBD based on experience

Generous benefits package to begin after 3 months of employment.

About Teem Fish Monitoring Inc.

Teem Fish is a social enterprise whose focus is on the design and delivery of efficient and effective electronic monitoring programs for fisheries. We build on the experience of our founder, Ecotrust Canada, in fisheries policy and monitoring program delivery, and our partnership with New Zealand based Snap Information Technology to develop and deliver innovative high-tech fisheries monitoring solutions to fish harvesters, fisheries managers, and resource dependent communities.

We currently provide monitoring services to eight fisheries in North America and are working on the development and testing of new monitoring and reporting technologies in Canada, the US, the UK and New Zealand. Teem Fish is committed to program delivery and design that fosters inclusive decision making and technology development that meets the needs of small scale and artisanal fisheries.

We are a smart, values driven culture comprised of young professionals who love to make a measurable impact on the planet and the communities we live in through enhanced fisheries resource management. We are diverse, we laugh a lot, we work hard because we love what we do, and, we believe deeply in our cause.

Position Summary

Reporting to the CEO of Teem Fish, the Manager of Operations & Customer Experience will manage the day-to-day business operations including managing program finances and supporting team members and clients to ensure timely and high-quality service delivery. With excellent attention to details and the ability to multi-task, the Manager of Operations will have either experience, knowledge or interest in fisheries and a desire to support innovative ways to address issues facing resource users.

Responsibilities

Operations:

  • Work with CEO and support staff to update and streamline financial tracking processes for projects and the social enterprise as a whole
  • Manage project teams to ensure the effective and timely delivery (and invoicing) of all projects
  • Manage day-to-day business operations to achieve budget and project goals and objectives
  • Manage organization-wide meetings and communication to maximize effectiveness and efficiency
  • Work with CEO to establish the best possible organizational structure, recruitment practices and staff management processes
  • Work with CEO to organize and execute the logistics of quarterly board meetings

Customer Experience

  • Supervise and support project teams with client requests and questions, ensuring a seamless and efficient end-to-end experience for our clients
  • Day-to-day supervision and support of projects’ need
  • Work with technology partners for tracking of project deliverables (e.g. software upgrades) and communication to team and clients regarding project level technologies

Qualifications & Skills

  • Detail oriented and self-directed, with a passion for collaborative relationships and an affinity for numbers and technology.
  • At least 3 years professional work experience including working with clients/customers and working to deadlines.
  • Experience working with spreadsheets and/or accounting software
  • Experience working with a diverse client base
  • Experience working with remote teams
  • Excellent note taking documentation of project deliverables, goals & objectives and project results enabling the effective communication on all fronts
  • Project management skills and experience with CRM applications
  • Ideally, completed a post-secondary degree or diploma

To apply, please submit your cover letter, resume and at least 3 references to amanda@teem.fish , with ‘Manager of Operations’ in the subject header, by September 23rd. Only candidates selected for interviews will be contacted.

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Current status: Open/apply now.   Date posted: Sep 10 2019    ID: 54712