SOLAR ENERGY, SOLAR POWER

Position: Inside Sales
Company: BayWa r.e. Solar Systems Inc. 
Location: Remote/Hybrid anywhere within Canada

Are you looking to start or continue your career in the solar industry? As a rapidly growing company, BayWa r.e. Solar Systems Inc. can provide an incredible opportunity to learn about a growing industry with an established and respected player. We are looking for a friendly and detail-oriented professional to fill the role of Inside Sales. As a key member of our team, you will represent the BayWa r.e. brand by delivering great customer service for a variety of responsibilities. You will learn the ins and outs of how PV systems are designed and sold and make meaningful long-term relationships with major industry players across Canada.

Inside Sales is an integral role that aims to provide a superior and positive experience to our customers across Canada. They handle all aspects of the quote and order process from the time it is requested to the time it is delivered. The Inside Sales team works directly with customers and the Outside Sales team to provide problem resolution and case management related to transit issues, product damage, allocation, and warehouse inventory.

We value teamwork, honesty, and an eagerness to learn. We are looking for candidates who thrive on these values and who want to make a direct impact in the growth of the company. We offer a competitive salary and comprehensive benefits after 3 months. BayWa r.e. is an equal opportunity and diverse workplace.

Key Accountabilities:

1. Customer service
2. Sales support and coverage for the Inside Sales team
3. Account management support for the Outside Sales team
4. Collaboration with other departments

Duties & Responsibilities:

Customer Service

• Prioritize efficiency and accuracy to provide a great customer experience, working to manage/meet/exceed customer expectations
• Ensure a positive customer experience in a fast moving, sometimes uncertain, environment
• Communicate clearly and effectively aspiring to build relationships of trust with our customers
• Answer phone and email inquiries promptly
• Process customer quotes, orders, and returns in the ERP system in a timely manner
• Aid and encourage customer use of the web shop
• Manage open orders to ensure meeting delivery dates and other customer requirements
• Maintain knowledge of current products and learn about new products
• Welcome customers coming into the office

Sales support and coverage for the Inside Sales team

• Provide coverage for teammates customers and general admin and logistical support as able; includes phone calls, quoting, creating sales orders etc.
• Assist in training of new team members
• Self manage time spent on tasks, determines priorities and balance realistic workflow; communicate capacity to team members; ask for help and offer help when needed

Account management support for the Outside Sales team

• Manage tasks delegated from the Outside Sales team, which may include quotes, orders, general customer inquiries, etc.
• Work with the Outside Sales team to maintain accurate customer information on their accounts
• Understand the difference in roles between Inside and Outside Sales to effectively prioritize tasks and communicate this to customers
• Collaborate with all of sales team to meet/exceed sales goals by understanding our customer base and identifying areas for improvement in the customer experience
• Collaboration with other departments
• Work with warehousing and procurement to manage and maintain accurate inventory
• Work with logistics to procure freight quotes and track shipments
• Collaborate with all other departments on continuous process improvement

Skills, abilities, and behaviours of the ideal candidate

• Strong oral and written communication skills
• Ability to multi-task and problem solve in a fast-paced work environment, excellent at prioritization and time management
• Strong customer service ethic
• Team oriented
• High personal integrity
• Kind and direct: able to provide and receive feedback in a constructive manner
• Open mindedness: You challenge your own assumptions and recognize your biases and mental models; you are open to seeing things in new ways and from others’ points of view.
• Fun! This job can get a little stressful/overwhelming, so a sense of humour is a must!

Requirements:

• 2+ years experience in sales or customer service preferred
• Previous solar PV training or education is an asset
• Proficiency in English is required, French is an asset
• Work from home with onsite highspeed Internet; some travel to main office in Edmonton may be required
• Flexibility in start time (as we deal with customers across Canada, we need to ensure we have coverage for all time zones)
• Proficiency with MS Office
• Curiosity and passion for renewable energy

Supervisor: Inside Sales Manager

Territory: All of Canada, with a focus on Eastern Canada customers

Benefits:

• Base pay with bonus potential
• Comprehensive health and dental benefits after 3 months
• PTO 15 days annually to start
• RRSP matching after 3 years of employment

Contact: Please send your resumé and cover letter to careers@baywa-re.ca

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