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Position: Program Analyst, Home Assistance Program
Organization: GreenSaver
Location: Toronto, Ontario

Company Overview

GreenSaver is Ontario’s oldest and leading not-for-profit energy efficiency organization. For 25 years, we've delivered energy conservation programs for utilities, agencies and Government, assisting homeowners and businesses across Ontario to reduce their energy and environmental footprint. We deliver saveONenergy programs for nearly 50 Ontario electric and gas utilities.

Objective: The Program Analyst, Home Assistance Program operates within the Home Assistance Program (HAP). With a focus on internal program support, data integrity and reporting, this role requires a high level of attention to detail, and initiative to continuously improve program administration, tracking and reporting. This position reports to the Home Assistance Program and CDM Manager.

Job Description

Full time / Permanent
Reporting To: Manager, Home Assistance Program and CDM

Primary Responsibilities

Program Support

  • To monitor identify customer issues via survey and internal submission channels
  • To resolve, escalate or assign issues requiring follow-up by appropriate department
  • To provide data analysis and project support
  • To communicate progress, timelines, milestones and other key project metrics to team members
  • To provide other administrative support as assigned

CRM & Reporting

  • To monitor and maintain accuracy, completeness and consistency of HAP data in GreenSaver’s client database
  • To develop and continuously improve client database
  • To produce weekly & ad hoc reports
  • To report on HAP customer satisfaction, trends, issues and develop recommended solutions and processes
  • To assist with the forecasting and tracking of key program metrics, monitoring progress against targets (pipeline reporting)
  • To provide reliable and accurate administrative support for monthly invoicing procedures

Minimum Required Qualifications

  • Post-secondary education or equivalent work experience in a discipline pertinent to the job function
  • Minimum 2 years CRM experience
  • Strong attention to detail and data accuracy
  • Proven Client Support excellence
  • Ability to communicate effectively, both orally and in wiring, to a wide variety of audiences (including senior management, employees, clients and external agencies/stakeholders).
  • Strong time-management and interpersonal skills
  • Reliable; strong work ethic, diligent, conscientious
  • Must demonstrate ability to meet deadlines and targets
  • Able to thrive under minimal supervision
  • Concern for the environment

Compensation

Competitive salary and full company benefits are available for the right candidate.

Please email your resume and (optional) cover letter to:
cierra.james-hahn@greensaver.org

Please indicate you saw this posting at GoodWork.ca.
 

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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Jan 13 2020    ID: 55621