We're creating an alternative, locally-based, food system in Toronto. We partner with local organic farms and like-minded local businesses and artisans, and deliver local, organic, small-scale grown or produced food that tastes really good. We deliver directly to our member's homes, throughout the GTA, on a weekly basis from our 20,000 sq. ft headquarters located in East Toronto. We are a fast growing company working to realize some exciting and ambitious plans in the coming few years. We’re a progressive organization focused on the overall happiness, health and balance/mindfulness of our 90+ staff.
Since 2017, Mama Earth Organics has been a certified B Corporation - a community of companies using business as a force for good. B Corps work toward reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.
As an essential service we have undertaken additional layers of protection for our staff and customers during the current pandemic. We have health screening for everyone, including temperature checks. We are all washing our hands, practicing physical distancing and recording any interactions within a 2m distance (and we wear masks if we're going to be that close to anyone). We have contactless delivery. The health of our Mama Earthlings and their families is really important to us!
The Role and responsibilities:
The Customer Service Assistant Manager (Team Lead) is based in our Peterborough office, along with the rest of our customer service team. We’re well known for the way we treat our customers (we have hundreds of reviews online and on Facebook – they’re all amazingly good). Our customers are all super nice people. In this role you’ll get to communicate with them as well as other Members of the Mama Earth Team each day.
We have a small group of very nice – and super smart – people that you’ll be working with each day (there’s usually 6-7 of us engaging and communicating with customers at any given time throughout the day). The position consists (after the initial training) mainly of the following:
What’s In It For You:
Things You Should Know
How do You Apply?
Please forward your cover letter, describing why you would be a good fit for this position, and resume to firstname.lastname@example.org . Bonus points for submitting them in one pdf. We kindly ask that you apply to us via email only, please no phone calls. Thank you very much for your interest and good luck!
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Current status: Open/apply now. Date posted: Oct 17 2020 ID: 57716