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Position: Guest Services Team Leader
Type: 8 month full-time contract
Organization: Toronto Bicycle Tours
Location: Toronto, Ontario

At Toronto Bicycle Tours we are the friendly guides to those exploring Toronto. Whether they are first time visitors, returning guests, or even long-time residents, we seek to connect our customers to the city, and to each other. Our love of meaningful experiences links us together, and encourages our guests to lose themselves in the story of Toronto, and in doing so, add their own unique experiences to the life of this great city.

A Dream Job for a Service Oriented Leader

Our Guest Services Team is the first point of contact for our prospective guests: people from around the world who are looking for the best way to spend their time while in Toronto. Guest Services Agents (GSAs) field their questions about our tours and rentals, make recommendations, help them with bookings and administer our bike rentals. The Guest Services team also provides support to our tour operation, helping to ensure that everything goes smoothly and that our guests have a fantastic experience.

As Guest Services Team Leader you’ll perform GSA duties, you’ll coordinate day-to-day office operations and you’ll provide guidance, instruction, direction and leadership to other team members.

You love helping people. You know how much is at stake for our guests – that they are choosing to spend time & money with us – and you want to help ensure that they feel welcome and that they make the most of their time while with us, and while in the city.

You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential. You will be trusted to work independently while also contributing to our team. You are an energetic self-starter who does the right thing even when no one else is watching. This is a challenging and rewarding role in a dynamic environment, requiring an ability to stay organized and focused.

You are comfortable in a leadership role and you naturally lead by example. You also have strong problem solving and coordination skills. You will help to ensure that all policies, procedures, federal and provincial and local laws are complied with in regards to guest relations, safety, cash handling, etc. You will contribute to the company atmosphere by helping to build mutual trust, respect, and cooperation among all team members.

You will also assist as needed in the screening and interviewing of staff members, and you will play a big role in the on-boarding, coaching, and mentoring of Guest Services team members. You will undertake other duties as required.

What We’re Looking for

On a practical level, we need a caring, personable, and responsible candidate who has:

  • A 4-year degree from an accredited university/college in + 1 year work experience in customer service, hospitality, tourism, guest services, or a related professional area.

— OR —

  • A High school diploma or GED + 5 years experience working with the public in customer service, hospitality, tourism, guest services, or a related professional area.
  • Ability to work AM and PM shifts, including weekends and holidays
  • Great phone & email manner
  • Strong computer/internet skills. Familiarity with MS Office (Word, Excel), and instant messaging applications
  • An interest in connecting with people from all over the world
  • Strong communication and organizational skills
  • Strong leadership and problem solving skills
  • High work standard – sets high standards of performance for self and others
  • Lives in Toronto today
  • Familiarity with cycling in Toronto is a definite asset
  • Supervisory experience is a definite asset

If you are driven by your love of your city, and your desire to help others experience the best of Toronto then we want to talk to you! Or if you know someone who’d consider this their dream job – do them a favor and pass it along!

Working atToronto Bicycle Tours

The Guest Services Team Leader job is a full-time contract from February to October 2018 (with a possibility of an extension). There will be some work on weekends and holidays.

Please send your resume with cover letter to jobs(at)

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us.

We will review applications as they are received and look forward to hearing from you.

Job Type: Contract

When applying, please indicate that you saw this posting at

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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

GoodWork ID: 44110       Date posted to Feb 12 2018