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Position: Home Energy Program Coordinator
Organization: Windfall Ecology Centre
Location: Aurora, GTA/York Region, Ontario/ flexible working from home

Position Type: Full Time, 35 hours per week
Salary: Commensurate with skills and experience
Start Date: April 2021
Reports to: Home Energy Program Manager


Windfall Ecology Centre is a non-profit social enterprise dedicated to building sustainable communities. Working at the nexus of climate, energy, and water, we research, design, and deliver innovative climate change solutions. Our record of accomplishment includes achievements in public policy, residential energy efficiency, renewable energy, electric mobility, water protection and leadership development.

Windfall Ecology Centre is seeking a post-secondary graduate for the position of Home Energy Program Coordinator. The successful applicant joins a dedicated team working directly with clients to support their home energy retrofit projects.

Reporting to the Home Energy Program Manager, the position provides a wide variety customer service, analytics, technical, and administrative support as we work with a diverse set of community partners, including residential homeowners, retrofit contractors, utilities, and governments to develop energy efficient infrastructure and policy strategies.

This is an entry level position, and training will be provided through the Home Energy Programs Manager and a Registered Energy Advisor. Training will include customer service, program details and delivery, job shadowing, and how to conduct an energy evaluation.

Responsibilities may include, but are not limited to:

  • Managing clients and coordinating services for residential home energy retrofit programs
  • Working with NRCan Registered Energy Advisors (REA’s) to solve client issues
  • Virtual Audit analytics to qualify home retrofit opportunities
  • Assisting low-income households with free home upgrades through processing and qualifying applications
  • Delivering excellent customer service, answering inquiries, resolving customer issues, and escalating challenges to the Program Manager
  • Managing high call volumes, email inquiries and voicemail messages
  • Maintaining an up-to-date online field scheduling system and customer relationship management software (CRM) for home energy evaluations
  • Providing feedback on customer trends and challenges, documenting issues for ongoing/improved training and program development, and identifying opportunities for streamlining administrative processes
  • Promoting related energy efficiency services and programs
  • Attending scheduled staff meetings and training sessions as required
  • Database/CRM management and integration
  • Assisting in marketing and communications strategy for home energy including brainstorming and curating content for social media, newsletters, webinars, and more


The ideal candidate should have a passion for working on climate change solutions and the field of energy efficiency, enjoy working directly with people needing advice and support with their home retrofit projects, be an enthusiastic professional, and be able to build relationships with internal and external clients and stakeholders.

This individual must have above-average communication and organizational skills and be able to multi-task. The successful candidate will have the ability to work with a wide variety of stakeholders and think creatively solve challenges.

This position is open to applicants who:

  • Minimum 2 years of customer service experience
  • Proficient in Microsoft applications (Office, Dynamics 365)
  • Experience with Customer Relationship Management (CRM) software
  • Basic knowledge about building science and/or energy-efficient building practices

Benefits of working with Windfall Ecology Centre:

  • Receive comprehensive training on the principles of energy efficiency, building science and emerging technologies
  • Be part of a team and have direct impact on program direction by supporting strategic work and fulfilling our community objectives
  • Develop a network of connections in the environmental and energy sector
  • Develop hands-on experience working with career professionals in the growing field of energy efficiency

To Apply

Please send a resume and cover letter to . We appreciate the interest of all applicants, but only those selected for an interview will be contacted.

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Current status: Open/apply now.   Date posted: Apr 7 2021    ID: 59369