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Position: Weekend Front of House Sales Animator
Company: ChocoSol
Location: Toronto, Ontario (St. Clair W. near Dufferin)

We are seeking an enthusiastic and experienced individual to join the ChocoSol team as a Front of House Sales Animator for our retail boutique & chocolate café. This is a part-time and seasonal contract position starting on Monday, November 25th until the end of December 31, 2019, with the potential for developing into a longer-term position. We are looking to start candidates at 3-4 shifts per week (approximately 15-24 hours per week). 

This is a primarily weekend (Friday - Saturday) and holiday (December 13th - 30th) position. The right candidate must have availability to work on:

  • Fridays, Saturdays, and Sundays;
  • until December 24th, and between December 27th-31st; and 
  • during peak retail hours (9am - 7pm) and evenings (9am - 9pm) when ChocoSol hosts special events.

Additional weekday availability is an asset. 

Compensation: $15/hour

Probationary period: 3 months. End date: February 26, 2020 (pending extension of the seasonal contract).

About ChocoSol: ChocoSol is a Learning Community Social Enterprise that makes stone-ground dark chocolate, also known as the ‘food of the gods’, using cacao sourced directly from farmers in Mexico, Dominican Republic, Guatemala, and Ecuador. We process our delicious and nutritious bean-to-bar chocolate at our St Clair Avenue West facility and host many in-house culinary events, workshops, and tours. You can also find us peddling chocolate at 7+ weekly farmers markets and at a few dozen external community events & trade shows every year. Our organization has been building and evolving for over 13 years in Toronto, and we are now looking to expand and strengthen our dynamic sales team with this hire.

The successful candidate is an individual who is passionate about ecology, sustainability, and supporting local food systems. The physical space of the storefront is a crucial connection point between the various areas of ChocoSol (production, wholesale, retail, markets, maintenance, etc.) so the individual must be able to work effectively in a team environment that requires communication and supporting each other. The right candidate loves engaging with people and takes pride in maintaining a clean, organized, and welcoming space for everyone that comes through the area.


Responsibilities:

Sales

  • Promote retail sales with enthusiasm and energy.
  • Communicate your knowledge to customers about ChocoSol products, the business model, sourcing history and practices, etc.
  • Accurate cash handling, including cashing in and out.
  • Use of Shopify POS system to process all sales.
  • Support ChocoSol’s growth by actively engaging in the opportunity to develop and improve the aesthetics and welcoming environment of our storefront space.
  • We are an allergen-friendly and welcoming store. Must practice understanding, listening, and accommodating customers’ needs to ensure they leave with a positive ChocoSol experience and purchase while also adhering to ChocoSol sales’ practices, policies, and guidelines.

Hospitality

  • Provide hospitality to guests & customers entering the space and people contacting ChocoSol by phone.
  • Make customers feel valued, listened to, and welcomed to our community.
  • Conviviality (respect, dignity & friendliness) amongst co-workers, volunteers, and community partners.

Barista

  • Brew and serve coffee to promote ChocoSol’s low-emission coffee beans, using both the drip and espresso machines.
  • Learn to make extraordinary xocolatl (Mexican chocolate drinks) and Mayan mochas (chocolate & coffee blend) using a Vitamix blender.

Support Chocolate Wrapping and Packaging

  • Support production by wrapping, stickering, and boxing chocolate bars and chocolate packs.
  • Wrap and package all chocolate according to the protocol to ensure that packaging is clean, standardized, and aesthetically pleasing.
  • Assist with packaging Holiday Specials (packs, baskets, and gift boxes).

Cleanliness and General Cleaning

  • Ensure that the storefront space & equipment is routinely cleaned, organized, and sanitized.
  • Share in cleaning duties (sweep, mop, bathroom cleaning, laundry, etc.).
  • Maintain personal hygiene to a standard that is suitable for the food service/hospitality industry.

Administrative/Organizational Duties

  • Regularly check work e-mails. Respond & follow-up in a timely manner.
  • Actively engage with Google Drive (Google Sheets, Google Docs, etc.) to effectively communicate with Lead Animators regarding scheduling, sick/vacation time, submitting hours worked, etc.
  • Learning & diligence of the ChocoSol employee protocols, policies, & responsibilities.

Qualifications:

  • At least 1 year of food and/or customer sales experience
  • Effective organization skills and attention to detail
  • Outgoing nature and confidence in approaching and engaging customers
  • Enthusiastic and quick to learn and share new product knowledge 
  • Physically comfortable and capable of lifting up to 20kg boxes up and down stairs on a regular basis
  • Ability to adapt to a quickly changing work environment, while prioritising tasks in a busy retail environment to get the job done
  • A passion for ecology, sustainability, and supporting local food systems
  • Professionalism - Upholds organizational values and works with integrity and ethically in all situations, treats others with respect and consideration at all times. Accepts responsibility, reacts well under pressure, follows through on commitments.
  • Active Communication - Clearly expresses ideas, information, and concerns both verbally and in written format in both positive and negative situations. Actively listens, gives verbal and nonverbal cues of interest, asks questions for clarification, and paraphrases to ensure understanding.

Additional assets:

  • Previous espresso machine/barista experience
  • Fluency in Spanish and/or French
  • Food Handling certificate

How to apply: Send cover letter and resume in PDF format to hiring@chocosoltraders.com by Friday, 29th of November, 2019. 

Thank you for your interest, however, only applicants selected for an interview will be contacted. We receive many applications and cannot respond to all in-person, telephone, and e-mail follow-ups.

Chocosol Traders is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Chocosol is committed to working with and providing accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail byron@chocosoltraders.com.We will make a determination on your request for accommodation on a case-by-case basis.

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Current status: Open/apply now.   Date posted: Nov 17 2019    ID: 55168