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Position: Guest Services/Front Desk
Organization: Cabot Shores Wilderness Resort & Retreat Centre
Location: Cabot Shores, eastern Cape Breton Island, Nova Scotia

Located on the Atlantic side of the Cabot Trail, Cabot Shores is a second home to guests from all over the world. We offer a range of traditional and unique accommodations, outdoor adventures, wellness services, cultural activities and serve nutritious meals in our Bistro. Join our team of hardworking, fun-loving staff and spend the summer in a beautiful setting, enjoying activities onsite such as meditation, Qi Gong, kayaking, hiking, swimming, music jams, and more.

Duties include:

  • Welcome guests and provide excellent customer service
  • Perform check-in and check-out procedures
  • Promote our accommodations via online travel agent such as AirBnb, TripAdvisor, Expedia, etc.
  • Manage online and phone reservations including taking payments
  • Provide information about availability, lodging, rates, bistro, amenities & packages
  • Address complaints and go the extra mile to make sure all guests are satisfied
  • Liaise with our housekeeping staff to ensure all accommodations are set up
  • Learn guest requirements and share information and activities for Cabot Shores and all of Cape Breton


  • Excellent communication skills and outgoing personality
  • Participate in a fun and dynamic team environment
  • Enjoy working as part of a team
  • Ability to work under pressure, multi-task, prioritize tasks and take initiative
  • Pay attention to detail and fully complete tasks
  • Be coachable and willing to learn
  • Experience with computers and basic Microsoft software
  • Social Media knowledge and graphic design experience an asset
  • Enjoy being in a rural area of Cape Breton
  • Knowledge of local Cape Breton Island cultural events and outdoor activities
  • Ability to be on one's feet, showing guests to outlaying accommodations, carrying wood bundles, etc, assisting with hot tubs

General information:

  • Position is part time in June, full time in July & August, and part time in September & October with possibility for winter work depending on occupancy
  • Flexible schedule with split shift
  • Hourly wage (depends on experience)
  • Some staff housing available (inquire)

To apply, send resume, 2 recent references, and cover letter to Barbara:
subject: Guest Services/Front Desk

We look forward to hearing from you.

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Current status: Open/apply now.   Date posted: Jan 7 2020    ID: 55515