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Position: Donor Stewardship Officer
Organization: Nature Canada
Location: Ottawa, Ontario

The Opportunity

As a fundraiser, you help people to support the causes they care deeply about. As a data manager, you capture information accurately to ensure those donors are treated as the heroes they are. As a receptionist, you are the front line of the organization, making connections with our most valued members and donors. In this job, you play all of these key roles. This job is a foundational bedrock upon which our donor outreach in the organization is built.

The Organization

Nature Canada connects the dots between local action and systemic change. For more than 80 years, we have been Canada’s voice for nature. We work to ensure that solving the biodiversity crisis is a government priority. We advocate on behalf of other species for habitat protection and good policy. We facilitate mobilization among our individual nature-lovers and extensive network of partners to achieve our shared goals and generate the political will for needed transformation.

The Job

The Donor Stewardship Officer provides support to the Director of Development and works in a team with the Donor Development Officer and the Donor and Partner Relations Manager. The position will help oversee donor administration, production, coordination and logistics for communications to our donors and supporters around our Development programs like direct mail, telemarketing, and digital fundraising.

This position is right for you if:

  • You love and appreciate data entry
  • You know your way around a database
  • You like chatting on the phone with folks and finding solutions to their issues
  • You enjoy a fast pace of work with strong deadlines

Description of Duties

  • Act as front-line reception for incoming donor telephone calls, letters, welcome packages, and email correspondence
  • Resolve issues in a timely, proactive and donor-focused manner as they pertain to receipting, and database errors
  • Processing of single gift donor data to help raise funds in support of the organization’s campaigns; and monthly donations and providing thanks to them with their tax receipts
  • Recruit, train and coordinate volunteers to help with these duties
  • Executes the data import, export processes and conducts proactive data quality checks for all databases;
  • Performs data querying and reporting functions to enhance donor engagement efforts;
  • Follows and proposes revisions to operating procedures related to areas of responsibility;
  • Thoroughly understand and ensure compliance with Canada Revenue Agency requirements for issuing receipts accurately.

Summary of Qualifications and Experience

You may have some or all of these — let us know!

  • Database experience (we use Raiser’s Edge, Engaging Networks but something similar is also ok)
  • Administrative experience (mail merge, business letters, data entry)
  • Data management experience (analysis, queries, data pulls)
  • Completed a College or university level program or have relevant lived experience
  • Exceptional organizational skills
  • An ability to work in English (and French would be a bonus).
  • Ability to prioritize job tasks, problem solve and focus on deadlines
  • Strong team player
  • Commitment to the mission, values and work of Nature Canada, including equity, anti-racism and reconciliation

Nature Canada is committed to a workplace free from discrimination, harassment and intimidation where everyone can participate safely, freely and confidently. We encourage applications from members of equity-seeking groups.

To Apply

To apply for this position, please send CV and a one-page cover letter describing why you are suitable to with “Donor Stewardship Officer” in the subject line. Please ensure you mention your database experience in your letter.

Please indicate you saw this posting at GoodWork.

Salary range: $55,000-$60,000, dependent on experience.
Deadline: July 8, 2022

No calls please. We thank all candidates for their interest, but we will only contact those selected for an interview.


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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Jun 23 2022    ID: 64918