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Position title: Member Services Associate - Part Time
Organization: Vancouver Botanical Gardens Association
Location: VanDusen Botanical Garden - 5151 Oak St Vancouver, BC

Position Type: 1-3 shifts (4-7 hours per shift) per week
Reports directly to: Director of Membership Services

VanDusen Botanical Garden (55-acre garden in the heart of the City of Vancouver) and the Bloedel Conservatory (an oasis of tropical plants and birds) are jointly operated by Vancouver Park Board and the Vancouver Botanical Gardens Association (VBGA), a non-profit.

Position purpose:

The Member Services Associate supports the Vancouver Botanical Gardens Association’s Membership Program and is the first point of contact for current, renewing, and potential new members to the Association at VanDusen Botanical Garden. The Member Services Associate processes membership transactions and provides customer service at VanDusen Botanical Garden. Note that measures have been set in place for a safe and contactless process in accordance with COVID-19 Provincial Health Authority protocols.

Duties and responsibilities:

  • Working at the Visitor Centre Information/Membership desk at VanDusen Botanical Garden, the Member Services Associate processes membership transactions and provides information on both VanDusen Botanical Garden and Bloedel Conservatory in an exemplary manner.
  • Utilizes the Association’s member database, ensuring member information is entered and updated accurately into the City of Vancouver’s ActiveNet (Parks & Recreation Management) database.
  • Ensures a smooth sales process, processing transactions for membership in an efficient, accurate and friendly manner including debit and credit card transactions.
  • Remains knowledgeable of current Association and Park Board promotions and events.
  • Teams/works with Information Desk volunteers and Park Board staff to ensure a trusting and respectful relationship with members and visitors to the Gardens.
  • Recognizes and monitors security issues.
  • Attends the two Visitor Services/Membership Team Meetings each year.

Qualifications:

  • Excellent verbal communication skills including ability to effectively communicate with individuals.
  • Excellent data entry skills with experience entering info into databases or computer systems.
  • Knowledge and use of ActiveNet is an asset but not required.
  • Accurate attention to detail is required along with being well organized.
  • Availability to work a minimum of 1-3 shifts (4-7 hours per shift) per week any day during a 7-day week, including statutory holidays.
  • Works well independently, as well as collaboratively in a multi-generational team.
  • Customer service experience at a cultural attraction, in retail or other similar work is an asset but not required.
  • Excellent knowledge of sales principles, experience with retail transactions, and providing excellent customer service.
  • Excellent communications skills, patience, adaptability, initiative, integrity and trustworthiness.
  • Comfortable working under pressure in a sometimes fast paced environment while maintaining a positive attitude and high level of customer service.
  • Commitment for a minimum of 12 months.

Working conditions:

  • This position does require standing for long periods especially during busy times.
  • The Association’s VBGA shirt, VBGA vest or VBGA jacket must be worn at all times during a shift. The VBGA shirt is provided free upon acceptance of an offer.
  • Hourly rate of $17.00/hour plus vacation pay.

How to apply:

Submit your resume and cover letter to Janene Preston, Director of Membership Services at membership@vandusen.org

Please indicate you saw this posting at GoodWork.

Interviews will be conducted on a rolling basis until a successful candidate is selected.
We thank all candidates for their interest, however only those candidates selected for interviews will be contacted.


 

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Current status: Open/apply now.   Date posted: Apr 20 2021    ID: 59490