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PETERBOROUGH JOBS

Position: Customer Service Specialist
Organization: Mama Earth Organics
Location: Peterborough, Ontario

(Maternity Leave Coverage)

About Us:

We're creating an alternative, locally-based, food system in Toronto. We partner with local organic farms and like-minded local businesses and artisans, and deliver local, organic, small-scale grown or produced food that tastes really good. We deliver directly to our member's homes, throughout the GTA, on a weekly basis from our 20,000 sq. ft headquarters located in East Toronto. We are a fast growing company working to realize some exciting and ambitious plans in the coming few years. We’re a progressive organization focused on the overall happiness, health and balance/mindfulness of our 90+ staff.

Since 2017, Mama Earth Organics has been a certified B Corporation — a community of companies using business as a force for good. B Corps work toward reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.

The Role and responsibilities:

We deliver to thousands of homes each week in Toronto and surrounding area. Our Administrative and Customer Service team works here in Peterborough. We’re well known for the way we treat our customers (we have hundreds of reviews online and on Facebook – they’re all amazingly good). Our customers are all super nice people. In this role you’ll get to communicate with them each day.

We have a small group of very nice – and super smart – people that you’ll be working with each day (there’s usually 6-7 of us engaging and communicating with customers at any given time throughout the day). The position consists (after the initial training) mainly of the following:

  • Responding to customer enquiries via email (and phone)
  • Signing up new customers (no cold calling)
  • Helping to determine where problems occur
  • Updating customer accounts and preferences
  • Providing customers with information about our farms and produce

The perfect candidate will be/have:

  • Office experience
  • Computer literate (quick and very comfortable with computers)
  • Excel proficiency an asset
  • Strong ability to multitask
  • Problem solver
  • Logical/analytical
  • Detailed oriented
  • Proactive
  • Interest/knowledge in organics/environment/local food an asset
  • Positive, naturally happy
  • Must love animals (we have office pets)

What’s In It For You:

  • You’ll be a very important point of contact for our wonderful customers, engaging and communicating with them every day.
  • You’ll be joining a thriving business driven by an experienced leadership team who have built successful businesses.
  • You’ll be joining a team of talented, fun people who take pride in supporting the Local Food System one crazy fresh produce basket at a time.

Things You Should Know

  • You will work approximately 25-35 hours per week to cover a maternity leave with the possibility of an ongoing position after coverage leave ends. Some evenings (until 7pm) and some day shift weekend work (always done by 5pm) will be required.
  • Starting rate is $17.00/hr and we offer staff pricing on all our organic produce and food.
  • AND-you’ll work with an amazingly nice, smart and engaged group of people.

Starting date is as soon as we find the perfect person.

How do You Apply?

Please forward your cover letter, describing why you would be a good fit for this position, and resume to heatherh(at)mamaearthteam.ca . Bonus points for submitting them in one PDF. We kindly ask that you apply to us via email only, please no phone calls. Thank you very much for your interest and good luck!

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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Feb 11 2020    ID: 56011