EMPLOIS MONTREAL JOBS

Hiring: Technical installation and Support Specialist
Company: Eco-compteur Inc
Location: Montréal, Quebéc

Do you also want to have an impact on the transformation of tomorrow’s cities? Do you want our most beautiful natural areas to remain intact? Join us and become an actor in the development of smart cities and the protection of our natural spaces!

Eco-Counter is the world leader in automatic pedestrian and cyclist counters with clients ranging from the most progressive cities in active transportation to picturesque national parks and conservation areas. We help our clients to gather, interpret, and communicate data on cycling and pedestrian traffic, used in research, planning, and public outreach.

With a dedicated staff of over 130 people, and offices in Canada, France, Germany, and China, Eco-Counter has projects in over 55 countries worldwide. Our North American office, based in the Plateau neighborhood of Montreal, is named on the Great Place to Work® 2023 list of Best Workplaces™ in Technology.

We are seeking problem solvers, excellent communicators and do-it-yourselfers to join our North American team in the role of Technical installation and Support Specialist. You will be trained as an expert in our counter hardware and software, so that you can troubleshoot problems, offer guidance and resolve issues for clients and colleagues. As well as customer support, you will be trained in the installation and maintenance of counters, so that you can travel to cities and natural areas across the United States and Canada as an expert in the field. We are seeking people who are excited to learn how technologies work, fix things, and share their knowledge with others.

Your responsibilities will be:

• Travelling in Canada and the USA and to assist client for installations (2 to 15 days per month)
• Troubleshooting technical problems
• Installing and maintaining counter equipment
• Training and assisting clients
• Documenting issues in CRM software
• Collaborating with the Sales and R&D teams
• Contributing to improvements in the Support team’s operations

Mandatory requirements:

• University degree or relevant experience in transportation, engineering, planning, geography, environment, technology or a related field.
• Interest in active transportation, parks, trails, and/or healthy cities
• Excellent English writing and speaking skills (Fluency in French is a strong asset)
• Driver's license
• Ability to work and travel in Canada and the United States

Required personal skills:

• Outstanding interpersonal skills and ability to empathize with clients
• A demonstrated aptitude for problem solving
• A comfort with working with your hands and working outdoors.
• Aptitude for understanding and clearly explaining technical concepts
• Highly motivated and driven individual that is eager to learn
• Actively listens to the needs of others and identifies potential opportunities
• Enjoys creative problem-solving and continuous improvement to processes and operations
• Comfortable managing multiple priorities, timelines, and diverse projects

What we’re offering:

• Autonomous and responsible position
• Liberated company environment
• Competitive salary and profit sharing
• RRSP program with employer contribution
• 4 weeks vacations the first year and 5 weeks after one year experience. 2 personal days
• Medical insurance
• Flexible organisation (work from home/office)
• Passionate, dynamic and very strong team spirit
• Free Bixi membership and an subsidy for public transportation.

This is a full-time position based in Montreal (100% remote work will not be possible, it will be a balance between office/work from home).

Apply

Apply here: Technical Installation and Support Specialist | Jobs at Eco-Compteur

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Eco-Counter is an equal opportunity employer. In keeping with our values, we make all employment decisions including hiring, termination, evaluation, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.