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Position: Customer Service Representative
Organization: Vancouver Bike Share Inc.
Location: anyone working from within British Columbia is eligible to apply.  Points given to people that know Vancouver's streets. All work is done from home (though in a pinch we can accommodate on-site periodically).

Join our Customer Care team and be part of keeping bike share riders happy and rolling!

We are seeking a permanent part-time team member to start ASAP. Shifts typically are early morning (630-3pm), or afternoon/evening (1230-9pm) and all team members will be expected to work some weekend shifts as part of the coverage schedule.

This position must be performed within British Columbia, and is a remote working position requiring a PC and internet connection.

This position might be for you if you enjoy interacting with others, want to make a positive impact to encourage healthy and active living and/or believe in greenhouse gas reduction, and affordable transportation options. The people that do well here are self-starters, and enjoy a startup type of environment.

Mobi by Shaw Go (operated by Vancouver Bike Share Inc.) is the official bike share program of the City of Vancouver and is part of the City’s vision of promoting cycling as a part of daily life. We provide a fleet of 2000+ bikes and 203+ stations as part of our service and share the City’s desire to provide sustainable, and convenient transportation options to our members and Vancouver visitors alike.

As an organization we aim to be passionate, respectful, flexible, sustainable, and have fun in everything we do. These are our core values.

What you will do:

  • Articulate solutions to complex problems via phone, social media, and email.
  • Effectively communicate with our field operations team to troubleshoot bicycle and station issues.
  • Investigate and follow up on customer requests.
  • Record customer interactions and transactions quickly and with accuracy.
  • Update customer files and databases.
  • Follow company processes and protocols.
  • Perform additional duties as assigned by Manager/Supervisor.
  • Option to perform field event duties (eg. represent the brand at street festivals)

General Qualifications and personal traits:

  • Previous experience in customer service
  • Comfortable with technology such as web-based software and mobile devices
  • Detail oriented
  • Reasonable typing speed
  • Excellent verbal and written communication skills
  • Friendly demeanor towards others
  • Natural ease dealing with the public
  • Asset: Technical troubleshooting methodology
  • Asset: Strong interest in cycling and public transportation
  • Asset: Computer and software knowledge
  • Asset: A second language such as Mandarin or Cantonese

Benefits of Working With Us:

  • Learn about bike share operations and bicycle fleet maintenance
  • Work with others who are passionate about bikes and the sharing economy
  • VIP pass - free unlimited access the Mobi by Shaw Go system
  • Advanced scheduling (@ 2 weeks out)
  • Secure bike parking and commuter shower facilities
  • Micro-benefits including: industry gear and service discounts, family membership pricing, subsidy for advocacy memberships,.. and ice cream on your birthday!
  • Being part of a workplace culture that values: Passion, Respect, Flexibility, Sustainability, and Fun.

We are open 7 days a week, and with this being the case, evening and weekend work should be expected. Flexible work arrangements may be possible after initial training.

To apply:

Please respond to this posting with BOTH a resume and cover letter outlining how you think you would be a goo match for this role and organization. Email:

Please indicate you saw this posting at GoodWork.

Start Date: Mid-late October
Location: We are located at Clark and Venables in East Vancouver (but this role can work remotely).
Part-time hours: 16-24 per week - we are seeking people with a good share of avaiabilty on weekends and evenings.
Salary: $18.00 per hour

Diversity and Equal Opportunity Employment:

Vancouver Bike Share Inc. is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.


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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Oct 13 2021    ID: 61578