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Position: Customer Service Specialist
Employer: Recycling Alternative
Location: Vancouver, BC

Recycling Alternative is a locally owned recycling company that has been reducing waste in Vancouver since 1989. We are looking for a passionate and dedicated Customer Service Specialist that has excellent organizational and communication skills.

This is a fast-paced position that requires you to coordinate with various team members and departments to ensure our company values and excellent customer service are upheld. The position entails handling incoming customer enquiries via phone and email, quoting new customers and services, as well as receiving walk-in customers, processing payments, data entry and maintaining up to date and accurate documentation.

Term: Full-time position starting immediately
Hours: Monday - Friday 8:45am-5:15pm

Main Job Responsibilities:

  • Answer phone and email inquiries from customers and provide relevant company and service information
  • Quote for new and on-call/one-time services and set up new customer accounts
  • Handle customer service changes (adding or removing services, account cancellations)
  • Direct incoming calls to the appropriate people/departments
  • Review issues reported by drivers and customers, work with customers and other team members to resolve the problem, assigning issues to other team members as needed
  • Manage electronic and physical files, keep customer files organized and up to date
  • Maintain spreadsheets and reports to track customer, operations, and service related data
  • Communicate regularly with other team members, coordinate customer pickup needs with dispatch and drivers
  • Assist on special projects as needed

Skills Required:

  • Strong verbal and written communication skills
  • Attention to detail
  • Excellent time management skills
  • Standard computer skills (use of Microsoft Office and Google Workspace programs are required) and the ability to learn new software programs as needed
  • Understands the importance of strong customer service
  • Information management, handles confidential and sensitive materials
  • Proactive - takes the initiative, able to improve processes and procedures
  • Problem solving skills
  • Experience working in transportation and logistics is an asset
  • Comfortable in a fast-paced working environment
  • Willing to adapt to a changing work environment and job description
  • Passion for sustainability and recycling is essential!
  • Love of cats an asset, we have two office cats who require constant attention!

Benefits: 50% extended medical/dental after 6 months and subsidized transit pass

For more information about who we are visit:

Recycling Alternative values diversity and inclusion. We are committed to creating and fostering a workplace that reflects these values and our community.

To Apply:

Please submit resume & cover letter via email to and tell us why this position appeals to you. We thank you for your applications. Only those shortlisted for interviews will be contacted.

Please indicate you saw this posting at GoodWork.

Closing date: October 22, 2021


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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Oct 12 2021    ID: 61569