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Position: Outreach and Communications Coordinator
Municipality: City of Ottawa

Competition Number: 2019-EX-EN-52670354-01
Competition posting date: 2019.11.06
Competition closing date: 2019.11.20

PIED, Economic Development and Long Range Planning Services, Resiliency, Planning and Policy Branch
1 Full-time Temporary Position (up to 2 years) - 35 hours/week Affiliation: CIPP
Salary: $75,912.20 to $92,366.82 annually (2019 rates of pay)
Location: 110 Laurier Avenue West

Job Summary

Responsible for developing, implementing and evaluating outreach and communications plans, tactics and materials for assigned department service areas. The job is also responsible for providing outreach and communications advice, and supporting strategic communications, media relations and issues management for department service areas.The department's service areas include Planning, Infrastructure, ROW, Heritage and Urban Design and Economic Development and Long Range Planning.The focus of this position is to develop and lead communication and outreach programs, projects, and products that promote climate change, energy, and resiliency awareness and action through public engagement, education, and social marketing.

Education & Experience

4-year degree in Communications, Public Administration, Public Relations or related field.

5 years of progressively responsible experience, with demonstrated experience in areas relating to public relations, communication, community involvement, or promotional activities in the service area.

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

English oral, reading, writing required.


  • General knowledge of the Corporation, departmental and branch business requirements, policies and organizational structure
  • Legislation, policies, regulations, guidelines, procedures, issues and trends relevant to the operational area
  • Current trends and developments in communications techniques, practices, electronic media, and public/media relations, social media
  • Effective outreach and communications tactics and techniques using various channels
  • Service area operations and communications requirements
  • Structure and processes of municipal government, including inter-governmental stakeholders
  • Public engagement and consultation processes and best practices
  • Principles and techniques of project management
  • Customer service delivery and skills
  • Protocols for developing submissions, briefings, reports
  • Knowledge of computer applications-Microsoft Office suite, including programs used to administer the City's external and internal websites
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies & Skills

  • Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
  • Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance multiple demands, conflicting priorities, and pressures and deadlines
  • Able to foster good working relationships with public and elected representatives and respond effectively to questions and information requests on city programs in order to achieve Branch/Departmental objectives
  • Able to plan, lead, coordinate, implement and manage projects to completion
  • Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
  • Possess strong existing computer skills, with ability to use Microsoft Office suite applications
  • Possess strong verbal and written communication and presentation skills
  • Able to prepare reports, information packages, promotional materials, presentation materials, and correspondence in an organized, clear and concise manner
  • Think and plan strategically
  • Work effectively under pressure to meet tight timelines
  • Ability to prepare comprehensive communications strategies
  • Ability to influence and inform stakeholders regarding the application of communications tactics and techniques
  • Effective verbal communications, writing and editing skills
  • Strong research and analysis skills
  • Excellent interpersonal skills
  • Ability to be creative and think logically
  • Ability to work independently and as part of a team
  • Ability to plan, lead and complete assigned projects and initiatives within timelines
  • Time management skills
  • Ability to work in a fast-paced, deadline driven environment
  • Ability to work directly with City staff, elected officials and senior management
  • Ability to identify issues in the public domain

Apply online:

If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.


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Current status: Open/apply now.   Date posted: Nov 14 2019    ID: 55122