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CALGARY GREEN JOBS

Position: Customer Service Specialist
Organization: BluPlanet Recycling Inc.
Location: Calgary, Alberta

BluPlanet is a Calgary based waste and recycling service provider working to change how we view waste as a society. Through superior customer service and operational transparency, we have quickly grown into Calgary’s largest recycling service provider. As an expanding company, we are looking for an amazing individual to help make a difference in Calgary.

We are seeking a career minded candidate who is organized, self motivated, and approaches challenges with a positive attitude. Our fast-paced environment demands excellent communication skills, attention to detail and an ability to tackle problems head on. Rapid growth requires an individual who can work well in a team environment while exceling individually. Strong computer and customer service skills are a must. BluPlanet is invested in the professional growth of its employees and we support advancement within the company.

As a team member, you would be joining a leader in sustainability with a mission to achieve a solid triple bottom line. Our mission is supported through our designation as a Certified Benefit Corporation (2018 Best for the World List), Vibrant Communities Calgary Living Wage Leader, member of the Respect for Earth and All People (REAP) network, UN Caring for Climate endorser and signatory, member of the Recycling Council of Alberta and our operation as a carbon neutral company.

Reporting to the Manager of Business Development, the Customer Service Specialist (CSS) will be responsible for an important group of client communication and administrative tasks aimed at maintaining and improving the quality of services provided to our clients.

Tasks and Responsibilities

  • Conduct site reviews and prospective client meetings to develop service plans and proposals for new services or service changes.
  • Complete and execute problem resolution that arises from email/phone messages from clients or staff.
  • Customer issue management and quality control.
  • Manage program improvement and changes.
  • Manage and refer partner reward and recognition.
  • Execute and provide support to Operations staff for new program implementation.

Competencies/Requirements for Role

  • Organized and self-motivated
  • Positive attitude
  • Experience in customer service; in-person and through electronic channels
  • Business degree, diploma, or equivalent experience is desirable
  • Excellent communication, relationship and team building skills
  • Attention to detail
  • Strong computer skills

Job Type: Full-time

Salary Range: $50,000 to $70,000

Health benefits, annual bonus and RSP plan provided to all full-time employees.

Applicants must submit a resume and cover letter describing how they will contribute to BluPlanet’s mission while achieving their own career objectives. Applications without a cover letter will not be considered. Please apply through the link below:

https://secure.collage.co/jobs/bluplanetrecycling/10108

BONUS: We want to know how you live sustainably every day! Send us a short video detailing your initiatives at home and send them by email to mcrowe@bprecycling.ca for an added edge to your application.

When applying, please indicate that you saw this posting at GoodWork.ca.
 

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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Mar 13 2019    ID: 52071