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Position: General Manager
Organization: Textbooks for Change
Location: Hamilton, Ontario

Textbooks for Change (T4C) is looking to bring on an experienced, energetic, and driven General Manager to not only lead our current team, but to also drive the growth of the entire company. Creating a social impact is at the core of everything we do at T4C, and we are looking for someone who has both business acumen and a sincere interest in making the world a better place.

About Textbooks for Change

T4C is a social enterprise and a top rated B Corporation that provides affordable and accessible educational material to students in North America and East Africa. We collect and redistribute used textbooks to create social impact and improve the educational landscape for students around the world. We do this by:

  • Donating ~50% of the textbooks we collect to partner university libraries in East Africa. Over 300,000 books have been sent to date!

  • Selling affordable used textbooks to North American students, and using a portion of the proceeds to help fund student-led impact initiatives.

  • Diverting thousands of textbooks from landfills by recycling them efficiently.

We are proud of the impact we create, and hold the belief that education is a right and not a privilege. Do you agree and want to join us? Keep reading!

General Manager Roles & Responsibilities

Team Management (30-40% of your time). You will:

  • Manage a team of approximately 6 employees.

  • Run weekly team meetings and monthly individual meetings with all team members to keep motivation and morale high. You will also coach employees to improve and be required to deal with any performance issues that may arise.

  • Learn and understand team dynamics and personalities to keep the team running efficiently.

  • Have a deep understanding of all job roles and track key performance indicators (KPI’s) to ensure we are sustainably meeting targets, including overseeing our Amazon store account health to ensure the required metrics are being met.

  • Complete timesheets, track sick days/vacation requests and create weekly work schedules.

  • Effectively handle any other tasks or issues that may arise on a day-to-day basis.

  • Continuously update our Operations Director with company performance metrics and other important items.

Business Development (30-40% of your time). You will:

  • Help lead business development efforts by finding new partners, placing new dropboxes and ultimately increasing textbook collections.

  • Organize current and future partners into a CRM you select, and build processes and pipelines for growth and expansion.

  • Provide advice and guidance to current business development team to maximize leads and new partnerships.

  • Track KPIs for dropboxes placed and partnerships made.

Hands-on Work (20-30% of your time). You will:

  • Work as part of the fulfilment centre and logistics team:

    • Process, pack and ship textbooks to students across North America.

    • Scan and sort some of the ~150,000 textbooks collected annually.

    • Help handle customer service requests through our online stores.

    • Troubleshoot any technical issues that arise with any of the hardware or software used in our operations.

    • Complete other jobs that may arise such as handling East Africa shipments to our partner schools, completing textbook pickups, etc.

  • Note: As General Manager we expect you to become comfortable completing all daily tasks in order to delegate appropriately, help cover absences and troubleshoot any issues.

Does This Describe You?

You have:

  • A related degree from a recognized College or University.

  • 5+ years leading teams to feel motivated and fulfilled with job tasks while maintaining and exceeding efficiency targets.

  • 5+ years of business development experience creating partnerships, closing deals and producing amazing results.

  • A deep understanding of human resource practices and procedures in Ontario.

  • Online sales experience with companies like Amazon, eBay, Shopify, etc.

  • The ability to analyze data to craft informed decisions

  • Hands-on experience in the book industry and/or ecommerce fulfillment centre (preferred but not strictly necessary).

  • Knowledge of social enterprise and understand the importance of a triple bottom line.

You are:

  • A leader: You thrive while leading a team through stressful situations, achieving amazing results in the end.

  • A fast learner: You are hungry to tackle new projects and expand your knowledge. You execute, make mistakes, learn and iterate to always be improving.

  • An excellent communicator: You know how to keep everyone updated and get your message across clearly and concisely.

  • Team orientated: You don’t think what’s in it for me, you think what’s in it for the team.

  • Balanced: You know how to manage your time effectively with passions outside of work.

  • Technically savvy: You are competent with computer systems, with a strong working knowledge of Microsoft Excel / Google Sheets.

Compensation & Benefits

  • Compensation will be competitive and based on your qualifications and experience.

  • We provide three weeks of vacation to all staff members and encourage this time off to rest and recharge.

  • We offer a comprehensive benefits package after the three month probationary period.

  • You can expect to make friends within our small team, be accepted for you who you are and be challenged to expand your perspective on life.

  • If you are the right fit, there will be lots of opportunities for growth including participation in a profit-sharing and/or stock option plan.

Textbooks for Change is committed to employment equity and diversity in the workplace and welcomes applications from all qualified individuals. Accommodations are available for applicants with disabilities throughout the recruitment process.

Timeline & Application Process

This role will begin in October 2019 with first round phone interviews starting by early/mid September. Do you think you have what it takes? Please follow the steps below:

1. Fill out the Google Form below so we can get to know you more!

2. Email us your resume to:

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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Aug 21 2019    ID: 54460