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Position: Operations and Special Projects Lead
Organization: CityHive
Location: Metro Vancouver, BC

Are you passionate about building strong organizational systems and processes? Do you want to be a core team member shaping a young, impact-driven organization as it grows? Are you looking for a unique role that balances operations and administration as well as youth engagement and programming? We’re looking for you!

About CityHive:

CityHive works on unceded Musqueam, Squamish, and Tsleil-Waututh territories. We're a Metro Vancouver-based non-profit organization on a mission to transform the way that young people are engaged in shaping their cities: in city planning, decision-making processes and urban sustainability issues. As a youth-led and youth-run non-profit, we harness the energy, experiences, and perspectives of youth to create projects and solutions to make our cities more sustainable, just and resilient. We work with civic institutions to make their youth engagement more meaningful and inclusive.

Our programming areas include:

  1. Building and creating experiential, knowledge-to-action civic education programs for youth (13-40 years old), in partnership with municipalities.
  2. Planning, convening and facilitating innovation labs for youth to collaborate with municipal leaders on addressing urban and sustainability issues, including programs such as the Envirolab and 30Network.
  3. Youth engagement consulting and implementation, including fee-for-service work for municipal governments and other organizations or institutions looking to design or carry out youth engagement.

In just over four years, CityHive has run dozens of youth-centred programs and projects that have shifted youth engagement practices and offered opportunities for youth to become more civically engaged. CityHive partners with many organizations and institutions across Metro Vancouver to make our programming meaningful. Our work centres around building youth’s capacity, connections and skills to tackle complex, systemic challenges from climate change to housing to civic engagement to the energy transition.

The Role

This role is a unique blend of overseeing internal operations and supporting the delivery of youth engagement projects. To date, all of the operations and HR & administrative functions of the organization have been the responsibility of the Executive Director, and this role presents an exciting era for CityHive to build out strong internal operations that are also in alignment with our organizational values. Under the supervision of the Executive Director, the Operations & Special Projects Lead will oversee CityHive’s operations, administrative systems, and team development as the organization’s work and impact grows. The Operations & Special Projects Lead will also support other CityHive program areas as needed, which may include scoping out new projects and opportunities for youth engagement in Metro Vancouver, fund development support, program design and facilitation. This role is perfect for someone who is looking to be the core part of a small team at a key time of organizational growth; someone who has a strong propensity to project management, organization, operations and team culture; someone with strong value alignment with JEDDI (justice, equity, diversity, decolonization and inclusion) principles; and who is also looking to be hands-on with supporting some on-the-ground youth engagement programming and strengthening youth engagement practices across Metro Vancouver.

Key responsibilities:

Operations (60%)

  • Develops, implements, and reviews organizational systems, policies, and procedures to ensure organizational efficiency and alignment with current and future needs with a JEDDI lens
  • Leads the review, and maintenance of CityHive’s HR policies and procedures, manuals, and onboarding materials
  • Supports with the hiring of new staff, including the development of job descriptions, recruitment, interviewing, onboarding and training, as required
  • Reviews and maintains HR systems including benefits package management, and regular performance reviews
  • Supports in identifying, applying for and managing positions funded by government wage-matching subsidies
  • Manages and champions the implementation and use of new and existing IT and project management systems that improve organizational efficiency, including training staff and offering internal IT support
  • Ensures that CityHive is compliant with all governance requirements and reporting
  • Supports with the ongoing development of CityHive’s Justice, Equity, Diversity, Decolonization, and Inclusion (JEDDI) Framework, and supports with the implementation of JEDDI related action items across the organization
  • Supports with organizational fund development, including writing, reviewing, and submitting grant applications
  • Provides other internal and strategic supports for the organization (ie. strategic planning, communications)

Administrative systems (15%)

  • Leads CityHive’s financial administration in partnership with the bookkeeper, including the payout of salaries, contractors’ fees, honoraria, and reimbursements using Quickbooks
  • Manages invoicing, including tracking payment schedules, preparing invoices, and following up on due payments
  • With support of the bookkeeper and Board Treasurer, ensures up-to-date financial information to the Executive Director and board to understand the balance between business performance and funding needs

Programs (25%)

  • Supports other CityHive team members in their projects and programs, as needed
  • Collaborates with other staff on partnership development and client scoping for fee-for-service (FFS) contracts and projects
  • Supports with impact measurement and evaluation for CityHive programs and services, including reporting and data analysis
  • Supports with program and event facilitation, as needed and as capacity allows


  • Strong personal alignment with our values, mission and vision
  • Experience working in administration, HR, or operations is an asset
  • Has a strong understanding of justice, equity, diversity and inclusion principles
  • Demonstrated leadership and ability to work both independently and collaboratively with a close-knit team
  • Experience working with a wide variety of stakeholders and is comfortable working in diverse cultural contexts, with community members and with government
  • Ability to immediately take ownership and begin process improvements and make decisions independently when needed
  • Interest and/or experience in people relations and the fostering of a positive, safe team culture
  • Strong attention to detail in both written and numerical work
  • Experience working on youth engagement or public engagement initiatives is an asset
  • Experience in a small non-profit context is an asset
  • Very strong IT and computing systems skills, as well as financial admin/math skills; experience with Quickbooks, Google Suite, or equivalent is an asset

*Note: If you have similar experiences, but do not meet these requirements exactly, we encourage you to go ahead and apply and elaborate in your cover letter. If you’ve recently taken time off to tend to loved ones or for other reasons, please do apply and feel free to elaborate in your cover letter— any related gaps on your resume will not impact our evaluation of your application.

CityHive is committed to supporting the development of our staff team and will support you in learning on the job. We look forward to reading your application!

What we stand for:

CityHive is committed to creating a just, equitable, diverse, and inclusive workplace. We value the leadership of people who have been historically and systemically marginalized and strongly encourage racialized, Indigenous, persons with disabilities and LGBTQA12+ candidates to apply for the role.

Here are our organizational guiding principles:

  1. Youth-centred engagement: We build meaningful relationships with youth, understand and support needs of youth, and centre youth in the leadership of our organization and in all programming.
  2. Collaboration first: We are informed by past and ongoing work in our broader community, and we actively seek out opportunities to support and work with other organizations and individuals to strengthen our impact.
  3. Amplify underrepresented and systemically excluded voices: We recognize how systemic racism, oppression, privileges and positionalities exclude many people from civic engagement, and we commit to challenging the status quo in all of the work that we do.

Work environment:

CityHive is just over four years young. As a relatively new, young, growing organization, you will be working closely in a small dynamic, nimble team. As such, each person on the team is valued and takes on leadership roles in different capacities. We are highly invested in each team member and creating opportunities for personal and professional growth. We are accustomed to learning as we go, being flexible and open, and having fun while doing important work! Some work on evenings and weekends is expected depending on program schedules. With current provincial health orders in light of COVID-19, our team is working entirely remotely.

In light of COVID-19 and potentially shifting recommendations from health authorities, work environment, start date and other details will be discussed at length at the interview stage.

Application details:

  • Full-time position (up for negotiation)
  • Compensation: $50,000-$60,000 annual salary* plus professional development, general extended health coverage and other perks like flexible working arrangements
  • *CityHive is a living wage employer
  • Location: Metro Vancouver, BC
  • Process: Please submit: your cover letter outlining your interest in the role and in CityHive; your resume; and the names and contact information for two references in one PDF document to . Please title the document ‘lastname_firstname2021’.
  • Deadline: April 18, 2021

Please indicate you saw this posting at GoodWork.

If you have any questions or require any support or accommodations to make the application process more accessible, please email us at . Due to the volume of applications typically received, only those selected for an interview will be contacted. We appreciate your interest and time in applying.


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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "GoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Apr 4 2021    ID: 59351