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JOB POSTING

Positions: Customer Service Representatives
Organization: Vancouver Bike Share Inc.
Location: remote - but only within BC (preferably Vancouver)

The Role

Thanks to you, bike share customers always have a life line, whether they are trying to check out a bike, or signing up for a membership at home. You will provide service support, manage customer accounts, and maintain exceptional customer service standards by phone and email (remotely).

Why Vancouver Bike Share?

We operate Mobi by Shaw Go and HOPR UBC and are dedicated to ensuring the highest quality of service for this important transportation option.

We welcome the unique contributions that you can bring in terms of your ability, background and identity.

Since inception (2016) we’ve facilitated millions of trips for more than 138,500 different people. Our East Van-based team shares a passion for cycling and all of the benefits that come with it - especially when shared!

Why you?

You are a communicator and you enjoy helping others. You are a whiz on the keyboard and are comfortable supporting your own tech at home. Various software and mobile apps are second nature for you.

Starting rate: $18/hr (increasing within first 3 months)

Seeking: Permanent Part-time and Permanent Full-time applicants (coming soon: student seasonal Apr-Sept - just ask)

Next intakes (tell us which interests you!):

  • Feb 1 start date
  • March 1 start date (plan ahead!)
  • April 4 (plan ahead!)

Great candidates will have:

  • Clear and concise written and verbal communication skills
  • Experience delivering friendly and professional Customer Service
  • Comfort and ease with computers and software (system requirements: mic/headset + 2.8g processor, 8GB RAM)
  • The ability to work effectively and independently
  • Ability to start early (630) or end late (1030) from your place of work (home or VBS HQ).

Benefits of Working With Us:

  • Learn about bike share operations and bicycle fleet maintenance
  • Work with others who are passionate about bikes and the sharing economy
  • VIP pass - free unlimited access the Mobi by Shaw Go system
  • Micro-benefits including ice cream on your birthday!
  • A workplace that values: Passion, Respect, Flexibility, Sustainability, and Fun.

Example typical shifts (negotiable):

F/T Shifts - 6:30 - 3pm, 10 am - 6:30 pm, 12 - 9:30 pm

P/T Shifts - 9 am -1 pm, 12 pm -4 pm, 2 - 6 pm, 6 - 10 pm

This position must be performed within British Columbia, and is a remote working position requiring a personal PC and internet connection.

To apply:

Please respond to this posting with BOTH a resume and cover letter outlining how you think you would be a good match for this role and organization to jobs@mobibikes.ca

Please indicate you saw this posting at GoodWork.

Diversity and Equal Opportunity Employment:

Vancouver Bike Share Inc. is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.


 

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Current status: Open/apply now.   Date posted: Jan 14 2022    ID: 62442